Below are a few tips for handling the most common problems you may run into when accessing our Jukebox programs. Every computer is different and we cannot predict all problems in advance. If our instructions below are not helpful or you continue to have access problems, please call us. We can easily talk you through setting up your system.
[Browser Requirements] [Audio Requirements] [Monitor Settings ] [Special Fonts] [Additional Help ]
The Kiana Village History Project will work with all browsers, however, pages may look funny in older browsers (such as Netscape 4.7).
When you listen to an audio file Windows Media Player will launch in another window. If you do not see Media Player, but you hear sound, the Media Player window may be hiding behind another window.
To listen to the audio files on these pages,
your computer must have Windows Media Player or another audio player that plays Windows Media format (.mp3) files.
You can download a free version of Windows Media Player for your PC or Mac at http://www.microsoft.com/windows/windowsmedia/players.aspx. Follow the download and installation instructions provided.
Audio for PC users: If you are using a PC and your computer cannot recognize the .mp3 file type, it will ask you what program you would like to open the file in. Choose Windows Media Player or your standard audio player such as WinAmp.
Audio for MAC users:
If audio does not play on a Mac and you are using Internet Explorer:
- Open Internet Explorer.
- Select Preferences from the drop-down Explorer Menu (in older versions of Explorer Preferences may be under the Edit Menu).
- On the left side of the Preferences pop-up window, expand Receiving Files and select File Helpers.
- On the ride side of the Preferences pop-up window,
scroll down until you find Windows Media Files (.mp3 is the extension).
- Select Windows Media Player (with the .mp3 extension) and click the Change button. The Edit File Helper pop-up window is displayed.
- In the File Type section, select the Browse button.
- Browse for the Windows Media Player folder (it is likely to be in the Applications folder).
- Select the Windows Media Player icon within the Windows Media Player folder and click the Open button.
This should automatically add text to the File Type and File Creator fields of the Edit File Helper pop-up window.
If you still see ??? in the File Type field, type: xwma.
- In the Handling section of the Edit File Helper pop-up window, select the
View With Application from
the How to Handle drop-down menu.
- Click the OK button, and again, click the OK button.
- Return to the Kiana Village History Project and test an audio file.
If audio does not play on a Mac and you are using Netscape:
- Open Netscape.
Preferences from the Netscape Menu.
- On the left side of the Preferences pop-up window, expand Navigator and select Helper Applications.
- On the ride side of the Preferences pop-up window, scroll down until you find Windows Media Files (.mp3 is the extension).
- Select Windows Media Player (with the .mp3 extension) and click the Edit button.
- Change from the "Plug-in to" the Windows Media Player Application (you might have to search your hard drive for the Windows Media Player application).
- Do this for each of the Windows Media File listings.
Other Macintosh Audio Problems
If you are running OSX and you are having difficulty listening to audio files, try starting your Mac in Classic Mode (or OS9).
To start your Mac OSX in Classic Mode:
- Click the Apple Icon.
- Select System Preferences.
- Select Start Up Disk.
- Select Classic or OS9.
- Click the Restart button. Your computer will restart using OS9 so older programs and applications can be utilized.
We are sorry for this inconvenience. There are reports that Mac and Windows are working on a solution so we are waiting for them to resolve this problem.
If you cannot see all of the content on your monitor, you can change the monitor display settings to a higher resolution.
The Kiana Village History Project uses instances of the
Inupiaq font. Instructions for downloading and installing the font for PCs and Macs are at http://www.alaskool.org/Language/inupiaqpb/getfont.htm.
If you need additional help, contact Project Jukebox at (907) 474-6672 or email@example.com.