Elsie Bergman

Elsie Bergman, Transcript Section 7

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MARLA:  Okay.  We're back on. 

ELSIE:  Uh-hum (affirmative). 

MARLA:  And you were talking about what you were working on for 35 years. 

ELSIE:  Uh-hum (affirmative). 

MARLA:  Sort of constantly, 24/7.

ELSIE:  Uh-hum (affirmative). 

MARLA:  And was it rewarding work? 

ELSIE:  Yes.  You know, we -- how this is, you know, someone who comes back from the hospital and they say thank you and you did a good job.  That really helps.  And if they are around town, they tell us thank you.  And make us feel like we did good to them, you know, it did turn out.  But we did a good job, I guess. 

MARLA:  I think you must have. 

ELSIE:  Yeah.  They always say that.  And it really helps.  You know, to me, it -- like when someone tells me that, I feel better, they I do so much work.  They say thank you. 

MARLA:  Yeah. 

ELSIE:  That's how mostly when they were really sick, you know, you may do something and they come back and say thank you.
MARLA:  It makes it worthwhile, then, doesn't it? 

ELSIE:  Uh-hum (affirmative). 

MARLA:  Yeah.  What -- I wondered how -- how did you handle or how do you handle issues of confidentiality in such a small community?  Is it difficult or --

ELSIE:  Oh.  Uh-hum.  Especially when there's emergency, you know, but we -- when we have a patient, we say we have to -- everything is supposed to be confidential when we are there with the patients.  And that (indiscernible) so.  One another. 

And that's the bad part.  You know.  Yeah.  Some people go home and they call other places.  But that's what's been going on in this, not only here. 
I always feel bad when I hear something, someone say, this happened in Allakaket.  They heard it.  I didn't like that.  And they asked us, you know, you say we can't talk about stuff.  It's supposed to be held confidential. 

Like -- you know, like when we have emergency or domestic violence and the patient their self have to say they don't want some people coming in, for the confidential, because they see all what happened.  And as we -- all I hoped to say was okay, and I promised the patient that I wouldn't talk at all with anybody else. 

And that way, some people want to get in the clinic and, you know, we have to lock the door.  That's where the health aide was with a patient there.  And she didn't even want -- only her friend and stuff like that, her family.  And this happened one time.  And this patient didn't want to -- people to see her in case of how they look or something. 

MARLA:  Uh-hum. 

ELSIE:  And we had a call from Tanana Chiefs, I did, after that, about three weeks later, I had a call from TCC that I didn't let this lady in. 

MARLA:  Because the door was locked? 

ELSIE:  Yeah.  Because the door was locked.  And I said, this is the confidential part.  And if what the patient tells us to do at the clinic, we need to, to follow their -- what they say.  She said, I think you should lock that door, lock them out for anything that's the patient's confidential part. 

MARLA:  Yeah.  Patient rights. 

ELSIE:  Patient's rights.  I said, you don't have to ask me that.  You guys have to see what would happen out in the village and if something happens that this domestic violence in the village and the patient says you can't do that, you don't -- we don't -- we have the right to keep them out.  I told them.  I just didn't say anything after that. 

But, you know, they -- they would just stop there, and I guess this lady think they would just talk about her all, what is wrong with her, and that's the patient's.  She need to say what -- what she don't want. 

All the patients are like that.  And we try to do our best to, do our best to prevent that.  Yeah.  I had a lot of it domestic violence at home, take care of them.  Some of them don't see that, though, you know.